we take pride in crafting each item to order, ensuring a personalized touch. Due to this bespoke process, we maintain a strict return and refund policy.
- Since production begins immediately upon order placement, cancellations are not possible.
- We only accept returns for items damaged during shipping or if there is a clear manufacturing defect.
- Claims must be submitted within 48 hours of delivery, accompanied by photographic evidence.
- our standard shipping time is 3-4 days, and delays within this timeframe do not qualify for refunds.
We appreciate your understanding and commitment to our made-to-order ethos.
